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Shipping and Return Policies


Cable Art's Service Level

Over the years, we have built our business on service and getting your order shipped complete, as soon as possible. This is still our prime objective. However, please understand we cannot always provide same-day shipping. Orders placed late in the day, or orders which have issues (such as excessive fabrication time, exceeding credit limit, account past due, address change, etc.) may take longer. Please allow three to five days to process your order. Sometimes an emergency will arise where you will need the merchandise immediately. We understand this can happen. Inform us when you place the order, we will stock check the merchandise you need, and make every effort to get it out the same day.


All shipments move F.O.B. our regional warehouses unless otherwise specified. Shipments will be made in any manner requested by the customer - Regular or Air UPS, Express Mail, Parcel Post, air freight, motor freight or other common carriers. In the absence of routing instructions, we will ship via the least expensive way. We usually try to ship all orders UPS if size and weight permit. Because of size or weight restrictions, we sometimes have to ship via common carrier.

The following are the different methods of shipment available for most orders:

UPS (United Parcel Service)

Ground Service

Serves the 48 contiguous United States. We find that this service for small packages gives the best results and we use it whenever possible. However, we are limited by the following:

• Maximum weight per package is 150 pounds

• Maximum size per package is 108" (length and girth combined).

• Maximum length for cut material to ship UPS is 96"

UPS Next Day Air* (Red Label)

• Guarantees next working day delivery of packages.

*To ensure service, next day orders must be called in to Cable Art before noon PST.

2nd Day Air* (Blue Label)

*Guarantees delivery to any UPS service area no more than two working days after pickup by UPS. Alaska and Hawaii are served by UPS Blue Label Air Service.

• Maximum weight per package is 70 pounds

• Maximum size per package is 130" in length and girth combined. The maximum length on any package is 108". Packages under 25 pounds having a length and girth size over 84" will be charged at the 25 pound rate

• No aerosol cans or hazardous materials can be shipped Air UPS

3 Day Select*

• Guarantees delivery to any address in the 48 contiguous United States within three business days.

*This service features same day tracking and guaranteed delivery at approximately 30% savings over 2nd Day Air. Size and weight restrictions of 2nd Day Air apply to 3 Day Select

UPS Next Day Air Saturday Delivery*

Guarantees Saturday delivery of UPS Next Day Air packages. An additional charge will be added to the Next Day Air charges. Weight, size and hazardous material regulations that apply to UPS Next Day Air shipments also apply to Saturday delivery.

*Shipment via these methods does not qualify for Freight Allowance.

Air Freight*

All air freight shipments will be sent collect, only at the request of the customer. Because of the high cost of air freight, we suggest our customers use it only when absolutely necessary. We will be glad to rush any airfreight order for you, however, we are limited by the following:

• No aerosol cans or hazardous materials can be shipped Air UPS

• Federal Express Next Day Service guarantees delivery by 10:30 the next business day, only in areas served by Federal Express Next Day Service. Contact your local Federal Express office for details. There is no shape or size limit. Weight limit is 150 pounds per package

*Shipment via these methods does not qualify for Freight Allowance.

Parcel Post

We insure all Parcel Post shipments. Total postage charges are added to your invoice. If you send payment with your order, please estimate an amount for postage and insurance and include an adequate amount. Any overage will be credited to your account; a shortage will be charged to you. We use Parcel Post only on request or when the destination is not served by UPS.

• Parcel Post weight limits: Parcels for delivery to post offices in the United States cannot weigh more than 70 pounds

• Parcel Post size limit: Parcels cannot exceed 108", length and girth combined

• C.O.D. parcels: The post office will add a fee and will collect the total C.O.D. amount in cash

• Air Parcel Post: Consult your post office for weight and size limits and rates. We only send by air when you request it

• Parcel Post loss or damage: Claims must be made with the Postal Service using their form

Motor Freight or Common Carrier

We will ship by common carrier only when weight and size limitations require that we do so. If you wish your shipment to go by a specific freight company, please request it when you place your order. We will make every effort to ship your order by that carrier.

COD Shipments

If an order is shipped COD, there is normally an extra fee that each shipping carrier will charge for this service.


Please feel free to contact us prior to placing your order to assure you have a complete understanding of the items you will be purchasing.

Returns are accepted up to 30 days of Invoice on the following conditions:

All returns must be in new (unused) condition and in the original packages.

A Return Authorization Number is required for all returns.

All returns are subject to a 15% restocking fee.

Any product altered in any way by the customer is non-returnable.

No return or refunds are offered on custom fabricated or special order items.



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